Welcome to Aurora Visuals! By accessing our website, auroravisuals.com, and using our video production services, you agree to be bound by these Terms and Conditions ("Terms"). These Terms constitute a legally binding agreement between you and Aurora Visuals, located at 42 Innovation Drive, Techville, CA 95134. If you do not agree with any part of these Terms, you are prohibited from using our website and services. These terms are effective as of January 1, 2025.
Aurora Visuals provides comprehensive video production services, including but not limited to corporate video production, commercial video production, event videography, animation & motion graphics, documentary filmmaking, and aerial videography. Your use of our services is subject to the following conditions:
Aurora Visuals retains all rights, title, and interest in and to the video productions we create, including copyrights, trademarks, and other intellectual property rights. Upon full payment for our services, you will receive a license to use the final video production for the purposes outlined in the project agreement. You may not sell, distribute, or modify the video without our prior written consent. Raw footage and project files remain the property of Aurora Visuals unless otherwise agreed in writing.
You warrant that you have the right to use any content, including but not limited to text, images, and music, that you provide to Aurora Visuals for use in your video production. You agree to indemnify and hold Aurora Visuals harmless from any claims arising out of your use of third-party content.
To the fullest extent permitted by law, Aurora Visuals shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with your use of our website or services, including but not limited to damages for loss of profits, data, or goodwill. Our liability is limited to the amount you paid for our services. We are not responsible for delays or failures in performance caused by events beyond our reasonable control, such as natural disasters, equipment failures, or third-party service disruptions.
While we strive to provide high-quality video productions, we cannot guarantee that our services will meet your exact expectations. We encourage you to provide detailed feedback and approvals throughout the production process to ensure that we deliver a product that meets your needs.
Payment for Aurora Visuals' services is governed by the payment schedule outlined in the project agreement. Typically, we require an initial deposit before commencing work, followed by milestone payments and a final payment upon completion of the project. Late payments may be subject to interest charges at a rate of 1.5% per month, or the maximum rate permitted by law.
All payments must be made in U.S. dollars. We accept payments via credit card, bank transfer, and check. If you choose to pay by check, please allow sufficient time for the check to clear before we begin working on your project.
In the event of a project cancellation, any non-refundable deposit or expenses incurred by Aurora Visuals up to the point of cancellation will be retained.
Aurora Visuals agrees to keep confidential any information you provide to us that is marked as confidential or that is reasonably understood to be confidential. We will not disclose your confidential information to any third party without your prior written consent, except as required by law.
This confidentiality obligation does not apply to information that is publicly available, that was already known to us before you provided it, or that we independently develop.
Aurora Visuals may terminate this agreement at any time if you breach these Terms and Conditions. You may terminate this agreement by providing written notice to us, subject to the cancellation terms outlined in the project agreement.
Upon termination, you must cease all use of our website and services. Any licenses granted to you under these Terms will automatically terminate.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in Santa Clara County, California.
Aurora Visuals reserves the right to modify these Terms and Conditions at any time. We will post any changes to these Terms on our website, and the changes will be effective immediately upon posting. Your continued use of our website and services after the posting of changes constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically for any changes.
If you have any questions or concerns about these Terms and Conditions, please contact us at:
Aurora Visuals
42 Innovation Drive
Techville, CA 95134
Phone: (408) 555-0123
Email: info@auroravisuals.com